FAQ

FAQ MONOLISA: Handmade Handbags, Bag Accessories & Jewelry For Women


Do you ship internationally? 

We do, but shipping fees are paid by customers. If you are interested in having a product shipped outside of the United States email support. Let us know which item you want and your shipping address. A shipping quote will be emailed for prior approval followed by an invoice. Payments are made via PayPal. 

How soon are orders shipped out? 

Within 3-5 business days. If an order is going to take longer you will be notified via email.

Do I receive a tracking number for my order?

Yes. A shipping tracking number will be emailed to you once your item is ready to ship. 

What payment options do you accept?

Visa, Mastercard, American Express, PayPal, JCB, Discover, and Diners Club debit and credit cards.

How often do you release new pieces?

New products releases occur a few times a month and sometimes weekly. For the latest information about new products follow us on Facebook, Instagram, Pinterest and YouTube. We also recommend coming back to our site weekly and sorting our collection pages by Date New to Old. 

What type of leather do you use?

MONOLISA's handmade products are made with a variety of fine leathers from around the world. Our distinct leathers come in an array of textures and colors. The high quality assortment of leathers used in our collection includes natural full grain, finely grained, embossed, patent, hair on and transfer print designs. 

How should I clean my leather products?

To protect, clean and condition leather, use saddle soap, except on patent leathers. Saddle soap provides just the right amount of moisture required to preserve leather goods. Before using saddle soap, take a lightly moist cloth and clean your leather product. After it dries, dab a little amount of saddle soap on your product and rub it around the leather. Make clockwise rubbing motions on the leather until it is dry. Repeat until you have cleaned the entire leather surface. Use a clean cloth to wipe off any excess residue. It is important to clean leather on a regular basis. Use saddle soap every few months. It will help protect your leather, keep it moist and looking beautiful. Avoid cleaning your leather pieces too often. Over cleaning leather can damage the leather. It can cause leather to be too moist, creating mildew and damage the leather item.  

How do custom orders work?

If you are interested in working with us on a custom handmade order please email us what type of product you want, the color, leather type, how soon you need it and your phone number. Email and phone communications will follow. 

What do you mean by limited edition products?

We don't mass produce our products. We only do small productions, typically under 100 pieces or less and some pieces are one of kind.